You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Our products are custom made to order, and we do not have the ability to store returned merchandise.
We reserve the right to charge 20% restocking fee on all items returned to us (unless we were at fault).
OUR SHIPPING PROCESS & POLICY
New Orders ship within 24 hours of ordering (within normal business days, M-F)
Each order placed will receive a confirmation email of the order. Once the order is shipped a second email will be sent with tracking information.